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Hotel Learning & Development

BACK TO BASIC

Consist of:​

  1. Communication

  2. Grooming

  3. Guest Service Training

  4. Handling Complaint

  5. Handling Conflict

  6. Telephone Answering

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PRODUCT KNOWLEDGE

Consist of:

  1. Beverage Presentation

  2. Culinary Training Program

  3. Food Products

  4. Preparation of Food

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INTRODUCTION PROGRAM

Consist of:

  1. ​Department Training

  2. Department Training Plan

  3. Training Restaurant Service

  4. Extra Training

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TRAINING AIDS

Consist of:

  1. Articles

  2. Ice Breaker

  3. Training Documentations

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