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Hotel GSA Operations
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GUEST SERVICE AGENT OVERVIEW
WALK-IN PROCEDURE
CHECK-IN PROCEDURE
GROUP CHECK-IN PROCEDURE
CHECK-OUT PROCEDURE
CASHIERING
NO SHOW PROCEDURE
KEY SERVICE STANDARD
SAFE DEPOSIT BOX PROCEDURE
TRAINING TOPIC
GUEST LOOCKING SYSTEM
KNOLEDGE TEST
FREQUENTLY ANSWERED QUESTIONS
POLICY OVER NIGHT VISITOR
LADY BUSINESS TRAVELLERS
SUGGESTIVE SELLING
JAPANES TRAVELLERS
SAMPLE INCENTIVE SCHEME
SKEMA INSENTIF
REGISTRATION CARD
CASHIERING - EXTENDING CREDIT
CASHIERING - PAYMENT & LATE CHARGES
UPSELLING PROGRAM
DUTY MANAGER INSPECTION REPORT
CASHIERING - HANDOLING CASH AND FLOATS
CASHIERING - REBATES
GUEST FOLIO
NIGHT MANAGER DUTY REPORT
CASHIERING - PAID OUT & CASHING CHEQUE
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