Opening a hotel is a complex project, which requires skilled participants. No matter the size of the hotel, there are certain phases and procedures that must be respected and followed. It is crucial to gain the best score at each phase. Since this is a project that involves many stakeholders, it is highly important to plan all steps carefully, in order to fulfil all the demands of the stakeholders. All aspects and potential risks must be considered and merged with strategy. In this case, an example will be shown of all the tasks and steps which are taken in the pre-opening phase. It usually takes between three to six months to implement all planned actions before the soft opening of a hotel. The pre-opening phase includes many challenges and opportunities. During this phase, all stakeholders face many operational issues. Considering the budget plan, the task force management needs to set up alternate plans, in order to backfill the critical period of the first year of operation. This is done in order to achieve financial objectives, as well as a return on investment. Therefore, management will adjust all procedures in the hotel pre-opening strategy and ensure the best approach